Shipping policy

SERDOGS LTD Company Number: 17206687

Registered Office: Office 1152, 85 Dunstall Hill, Wolverhampton, West Midlands, WV6 0SR, United Kingdom

Business Representative: Claudia Marcela Garcia Gallego

Business Address: Calle 27B #57-42, Quintas De La Cabanita, Bello, Antioquia, 051053, Colombia

Email: support@serdogss.com Phone: +44 7451 258447 Website: www.serdogss.com

1. Digital Products Only

SERDOGS LTD exclusively sells digital products, including informational guides and materials related to pet care, nutrition, training and general animal wellbeing. We do not sell or ship any physical products. No physical delivery of any kind is made at any time.

2. Digital Delivery Method

Upon successful payment confirmation through Stripe Payments, customers will receive access to their purchased digital product through one or both of the following methods:

· An automatic email containing a secure download link sent to the email address provided at checkout · Direct access enabled through an online download page immediately after payment is confirmed

We strongly recommend that customers check their spam or junk folder if they do not receive the confirmation email within a few minutes of purchase.

3. Delivery Timeframe

In most cases, digital products are delivered instantly or within a few minutes of payment confirmation. However, delivery times may vary slightly depending on the following factors:

· Processing time by the payment provider Stripe Payments · Temporary technical issues on our platform or third-party servers · Internet connectivity issues on the customer's end · Email provider delays or spam filtering

If you have not received access to your product within 24 hours of purchase, please contact us immediately at support@serdogss.com.

4. Availability

Our digital products are available for purchase and immediate delivery 24 hours a day, 7 days a week, 365 days a year, from any country in the world with internet access. There are no geographical restrictions on delivery.

5. Re-delivery of Products

If for any technical reason you are unable to access or download your purchased product, SERDOGS LTD will arrange re-delivery of the product at no additional cost, provided that:

· The original purchase has been verified in our system · The request is made within 30 days of the original purchase date · There is no evidence of the product having been previously accessed or downloaded

To request re-delivery, please contact us at support@serdogss.com with your order details and proof of purchase.

6. Customer Responsibility

It is the customer's responsibility to:

· Provide a valid and accessible email address at the time of purchase · Ensure sufficient storage space on their device to download the digital product · Keep their download link secure and not share it with third parties · Contact us promptly if any delivery issues arise

SERDOGS LTD is not responsible for delivery failures caused by incorrect email addresses provided by the customer or email blocking by the customer's email provider.

7. Technical Support

If you experience any technical difficulties accessing or downloading your purchased product, our support team is available to assist you. Please contact us at:

Email: support@serdogss.com Phone: +44 7451 258447

We aim to respond to all support requests within 24 to 48 business hours.

8. Modifications to This Policy

SERDOGS LTD reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page and will take effect immediately upon publication.

9. Contact

For any questions or concerns regarding the delivery of your digital product, please do not hesitate to contact us:

SERDOGS LTD Email: support@serdogss.com Phone: +44 7451 258447 Website: www.serdogss.com

© 2026 SERDOGS LTD. All rights reserved.